If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. Please respond to this post with the result of your troubleshooting. Connect the USB cable only when prompted and then follow the on-screen instructions to complete the setup. Now click on this link: and install the updated printer driversġ5 ). If you see it Click on it and click Remove at the bottomġ1.) Select Apply and Ok on the Print Server Properties windowsġ4 ). (Note: there is a space in between “printui.exe” and “/s”)ĩ.) Look for HP Printer driver. If you see it listed right-click on it and choose ' Delete' or 'Remove Device'Ħ.) Open up the run command with the " Windows key + R" key combo.ħ.) Type printui.exe /s and click Ok. Let's try these steps here to uninstall and reinstall the printer drivers:ġ.) In Windows, search for and open Programs and FeaturesĤ.) In Windows, search for and open Devices and Printersĥ.) In the Devices and Printers windows look for your HP printer. If the printer is making a good copy, then the printer hardware is fine. Place a document on the scanner glass and choose “Copy” option. Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. To provide you with an accurate solution, I'll need a few more details:ĭid you make any changes on the printer before the issue started?Īre you able to make a copy from the printer? I see from the post that you are having issues with the printer printing half pages, don't worry as I have a few steps which should help you resolve this issue. I came across your post and wanted to assist you. It is a great place to find the help you need, from other users, HP experts, and other support personnel.
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